*blink*

[da]

Staples just redeemed themselves in my books.

I decided I'd call them now and get it done with rather than brood.

First thing, checked getsatisfaction.com and this comment was helpful toward how I should take the conversation if the store manager doesn't resolve things.

I called the store, asked to speak with the manager, and she was actually the person who answered the phone. (!)

Told her my story, said I didn't want to have to carry the filing cabinet back again, and she said, would I like somebody to drive to my house and exchange it? (!) Or would I like a discount on the cabinet? I said it would be simpler to get the discount since the dent is cosmetic not structural. She said 10%? I said, well I was thinking $30 off felt fair. She said fine; I just have to bring the receipt in some time; doesn't matter how long, and talk to her. (!)

I think that will work out, if I can get myself up to the wilds of Staples-land again.

Comments

[lillibet.livejournal.com]

I've been pretty pleased with their customer service. They messed up a printing order for me a couple of months ago and when I went back in and showed them the problem, they re-did the order for free, while I waited, without blinking.